Water & Sewer

WS

WINTER WATER SERVICE INFORMATION

Residents of the City of Platteville,

The Water/Sewer department is in the process of updating our records and I am asking for your help. I am currently trying to update our records on which residential buildings use water or have a boiler they use for heat. This information is valuable to the City during the winter months when we have issues with our water mains or a water service and may need to shut down the water main.

I am asking for you to notify the city if you use water for a boiler system during the winter months by the following:

Phone – 608-348-9741 ext. 2224
Email – wsstaff@platteville.org
Or you may leave a note when mailing back your payment.

In Addition, The City of Platteville has updated their policy regarding frozen services.

The City of Platteville will follow PSC 185.35 (7) regarding adjustment of bills when a resident will need to run water to prevent freezing. Adjustments for billing will be based on the average of the previous 3 months.

Adjustments of bills will not occur unless you have contacted the Utility Superintendent or are told by the Utility Superintendent to run your water to prevent freezing.

CLICK HERE for information regarding Frozen Water Service Prevention, in addition to PSC 185.88 Frozen Services and PSC 185.35 Adjust of bills.

Thank you for your help,

Ryan Kowalski
Utility Superintendent
Platteville Water & Sewer
75 North Bonson Street – PO Box 780 | Platteville, WI 53818
(608) 778-4701

kowalskir@Platteville.org| www.platteville.org
 

WATER & SEWER PAYMENTS

Water/Sewer Payment Options: Cash payments must be placed in an envelope with your name and service address clearly written on the envelope. Excess payments will be applied to your account as a credit.

You may also choose to make your payment online or by phone via Payment Service Network (PSN). PSN convenience fees will be applied to your payment. Fees are: $1.10 for a checking account payment or 3.0% (+ 0.50 cents for payments under $100) for credit or debit card payments.

Phone: 1-877-885-7968    *     Mobile App: PSN Payments App   *     Web: Payment Service Network

Are you moving? Applications for or terminations of service are not accepted over the phone. We require a signature (by either the party moving in, the party moving out or the landlord) to complete the process. Click the "Moving" button below for the application/termination form and instructions.

Disconnections are on the 2nd Tuesday of the month. 

Think you may have a leak? Check out our FAQs below - Why is my water bill so high?

 

Frequently Asked Questions

How much should my water bill be? Do you have an average usage chart?

Average Residential Usage Chart below. It’s never good to compare bills with someone else as bills are based on YOUR usage. The standard monthly rate for all residential customers is $38.44* before any water usage. Things to consider are how many are in your household, guests, how often and how long you shower or bathe, watering the yard, how much laundry you do, age/efficiency of your appliances, etc.. Average usage by adults is 200 cubic feet per month and that's somewhat on the high end. Small children - you can probably figure 100 cubic feet for a small child.

*If you have a separate meter for watering lawns, you will need to add $4.75 to your monthly base charges.

# Persons Avg Usage (cf) Monthly Bill
1 200 $55.54
2 400 $72.64
3 600 $89.74
4 800 $106.84
5 1000 $123.94
6 1200 $141.04
7 1400 $158.14
8 1600 $175.24

 

Category: Water & Sewer
What forms of payment are available to pay my water bill?

The Water & Sewer Department is able to accept cash, money orders, personal/business checks and credit cards as payment for your Water & Sewer bill.  We also provide customers the option of setting up automatic payment withdrawal. With automatic payment withdrawal, the Water & Sewer Department will withdraw the full payment out of the customer’s account on the 20th of every month. Credit card payments can be made online through Payment Service Network, via phone (877.885.7968 option 1) or in the Finance office located at City Hall.  Please note: if you use a credit card, there will be a 3.0% fee with a minimum $0.50 charge.  

Category: Water & Sewer
Who do I contact to set up my Water and Sewer services?

To set up Water & Sewer service, you will need to fill out an Application/Termination form. The form is available on our website here, or in our office located at City Hall. If you need to start and stop service, you MUST complete two forms. You can email the completed form/s to wsstaff@platteville.org or drop them off at the Water and Sewer Office.

Category: Water & Sewer
Why aren't reminders to pay sent out rather than the formal disconnection notice?

If we haven’t received payment by the 20th of the month, we send out disconnection notices around the 25th. Sometimes there is a very short window from the payment due date and when we send out notices. For example, in February 2022, we have to print disconnection notices on Tuesday the 24th and start printing the next month’s bills 2 days later to get them in the mail by the end of February. These notices are the only “reminders” we send out and are sent to all customers with a delinquent (past due) balance at the time of printing. There's a lot of information we are required to send.

Category: Water & Sewer
Why did I get a late charge on my Water and Sewer Bill - I scheduled payment from my bank for the 20th?

Your bank will create and mail us a paper check. The payment is not electronic. You need to allow time for bank processing and mailing.

Category: Water & Sewer
Why is my water bill so high?

Your toilet may be leaking and you don't hear it. The seals can get old and your toilet needs to refill itself but not so much that you hear it. It's easy to check. Put a couple drops of dark colored food coloring or dark colored soda in the back part of the toilet (the tank part). Do not flush. Wait 20 to 30 minutes. If the water in the bowl turns that color, you have a leaky toilet.

Here's a link to a checklist that will help you look for leaks: Leak Checklist

Category: Water & Sewer

Supporting Documents

PDF icon 2021 Consumer Confidence Report (140 KB)
PDF icon City of Platteville Water & Sewer Specifications - Updated January 4, 2024 (151 KB)
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