Disconnections

Disconnection day is generally the 2^nd Tuesday of the month.

Payments are due PRIOR to disconnection day. If you come to our office to make a payment on the day of disconnections, you run the risk of having your water shut off.

If you cannot pay your bill, you must come to our office to sign a payment agreement. We cannot do this over the phone. A down payment will be required - generally about 30% of your bill.

Service will be disconnected for any customer with a past due balance of $100 or more. Disconnection notices will be sent around the 25^th of the month to all unpaid account holders. This will allow the customer an additional ten (10) days to pay the bill before the actual disconnection occurs; however, immediate payment is recommended. The date for disconnection is on the notice.

Reconnection fees: Reinstallation of meter $35, after hours $50; valve turned on at curb $35, after hours $50. Please note that we will not reconnect after business hours unless there is a medical emergency. Contact the Utility Superintendent, Ryan Kowalski at 608.778.4701 for emergency reconnections. Documentation from your doctor will be required.

Refer to your disconnection notice for additional information.